Privacy Policy

At Blume Agency, we know your privacy matters. We’re a Melbourne-based social media and digital agency, and we take care of your personal information the same way we look after our own — with respect and responsibility.

This policy explains how we collect, use, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

When you connect with us, we may collect:

  • Your contact details (like name, email, phone number)

  • Business info (company name, social handles, project details)

  • Payment details (for invoices and billing)

  • Website usage data (via cookies and analytics – things like your IP address, pages visited, and browser type)

How We Collect It

We gather info in a few ways:

  • Directly from you when you enquire, sign up, or work with us

  • Through our website forms and emails

  • Automatically, through cookies and analytics tools that help us understand how people use our site

Why We Collect It

We only use your information to:

  • Deliver our services and manage your projects

  • Stay in touch and respond to your enquiries

  • Send updates or marketing (only if you’ve opted in)

  • Process payments and keep accounts in order

  • Improve our services and client experience

  • Meet any legal obligations

Sharing Your Info

We don’t sell or rent your personal information — ever. We may share it with:

  • Trusted third-party partners we use to run our business (like payment processors, cloud storage, or marketing platforms)

  • Legal or regulatory bodies, if required by law

  • Anyone else, but only if you say it’s okay

Some of our providers may be overseas. We make sure they handle your information in line with the Australian Privacy Principles.

Keeping Your Info Safe

We take reasonable steps to protect your data from misuse, loss, or unauthorised access. While no system is 100% secure, we do our best to safeguard your details.

Your Rights

You’re in control. You can:

  • Ask us what information we hold about you

  • Request corrections if something’s not right

  • Opt out of marketing at any time

Just reach out — we’re here to help.

Cookies & Analytics

Like most websites, we use cookies and analytics (such as Google Analytics) to make our site better. You can switch off cookies in your browser settings if you prefer, though some features may not work as smoothly.

Contact Us

Got a question about your privacy? Get in touch:

Blume Agency
Email: hello@blumeagency.com.au